NUSO
An Innovative Approach to Enhance Collaboration

Businesses and organizations today need to scale-up their communication infrastructure to collaborate with internal and external stakeholders. A well-oiled communication system allows them to closely integrate business processes and workflows that increase efficiency and boost growth. Various organizations across industries are leveraging real-time collaboration solutions to interact through video-meetings, messaging, and content sharing. However, managing the complexity of the communication system with the traditional on-premise telephony system can be an arduous task. Higher setup costs, escalating maintenance, complex operation requirements and an extensive need for hardware on-site are problems looking for a solution. This is where NUSO takes center stage, with its sophisticated cloud-based communication solutions that enable organizations to seamlessly connect to their customers, vendors, and team members across multiple platforms. The company provides unified communications as a service (UCaaS), contact center as a service (CCaaS), collaboration software, Communication Platform as a Service (CPaaS), SIP Trunking, and various other solutions. “Our solutions help organizations to reduce complexity and expense while maximizing their communication capabilities,” remarks Matt Siemens, CEO, NUSO.

The company’s all-inclusive cloud-based solution, UCaaS offers Voice, Instant Messaging, Video, and Web Conferencing, Collaboration, and many other tools to drive the client’s business. Besides, the integrated CPaaS solution provides a slew of features such as SMS Texting, mass announcements, and others to streamline communications to enhance the customer experience. Additionally, the company integrates managed router and software-defined wide-area network (SD-WAN) in its solutions to improve quality for every call, chat and, collaboration session across the network.Tying all of these services together can be a challenge for some service providers, but NUSO also adopts a proprietary deep service orchestration approach that enables its clients to manage their communication infrastructure in a single integrated interface irrespective of their size.

“We offer our services through authorized channel partners exclusively,” states Siemens. The company partners with managed service providers and resellers to deliver its services to end customers that include small and medium scale enterprises (SMEs), government agencies, and many large businesses.

Our solutions help organizations to reduce complexities and expense while maximizing communication capabilities

The channel partners, being product and service experts, act as a trusted advisor for the clients. Other solution providers only offer support via email and chat with the client. NUSO customers get the benefit of both 24x7 access to live support from NUSO and the years of knowledge and understanding from their trusted advisor channel partner. The combination of the customizable platform of NUSO and the channel partners adds teeth to the overall communication solution for their clients, helping them achieve their business outcomes.

NUSO delivers services based on the requirement of its clients through its customer concierge department. All customer needs are not the same and NUSO configures each solution in concert with the partner and client together. Upon creating a customized plan, NUSO designs the solution to integrate with the client’s existing infrastructure. Subsequently, the company ensures that every aspect of communication, such as call queues, hunt groups, auto attendants, and collaboration licenses, are set appropriately to assist the business partners in accomplishing their goals.

NUSO also offers its services as a white label solution through the channel partners, allowing partners to deliver NUSO’s solutions as their own brand and expand their service offerings. A case in point is a traditional communication service provider in South Florida that leveraged NUSO’s UCaaS platform to enhance their product portfolio being sold to their clients. Managed Service Providers providing IT services are also taking advantage of the white label option to increase their service offerings beyond software and productivity into the lucrative communication space.

Currently, NUSO operates from the U.S. and Canada and is expecting to expand its services to Europe by the end of this year. “We continue to build on the success of our UCaaS services and expect big growth in our SD-WAN and CCaaS services in the next year,” remarks Siemens.